Victoria Cleven, 42, was flying home from the US last week when she got a couple of packets of an Australian-made trail mix as a snack.
She didn’t turn on the overhead light in the darkened plane and had started eating the nuts, raisins and grains before she realised the mix was infested with maggots.
“It tasted strange, and I turned the light on and looked at the rest of the packet, and just started seeing maggots coming out of it everywhere,” Ms Cleven said.
“I couldn’t talk. I was nearly throwing up. I was beside myself.”
Her son, 15, checked another two packets of the mix and found they also had maggots.
The mother of two, who took a photo and video to prove her story, said she had been insulted by her treatment when she asked for compensation.
She said a Qantas spokeswoman offered her a refund, but later said only about $400 of the $1600 flight cost would be refunded.
Ms Cleven said Qantas couldn’t explain the mishap and suggested it could be the manufacturer’s fault.
The Sydney Biscuit Company apologised and said moths could have got into the packets when they were stored in a Qantas warehouse.
“I got a call from the CEO, who was very apologetic” Ms Cleven said.
A Qantas spokesman said the incident was being investigated.
“Qantas sincerely apologises to Mrs Cleven for the incident that occurred on her return flight from LAX to Melbourne.
“Qantas has also contacted the supplier … and is currently investigating how this issue occurred.”
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