English for In-flight Service and Safety

English Training for Cabin Crew Excellence

This course provides a complete English training solution for airlines and for cabin crew professionals who want to advance their careers through enhanced communication skills.

Many airlines lack the resources for dedicated English training departments, while cabin crew need professional language skills to excel in their careers. This course provides the comprehensive English training solution that ensures crew can communicate clearly and confidently in English with air travellers, colleagues and crew members.

Course Benefits

This training develops:

• Strong English communication skills for confident passenger interaction and reduced service delays
• Professional customer service abilities that enhance career prospects with premium airlines
• Cultural awareness and sensitivity when dealing with people from diverse backgrounds
• Problem-solving skills for handling challenging situations with professionalism
• Confidence when communicating with passengers and colleagues worldwide

Course Structure

The course has two modules:

• English for In-flight Service
• English for In-flight Safety

The modules can be taken together or independently depending on operational requirements.

Unlike generic English courses, this course is built on the AEROSTA Framework which ensures that in each unit learners have meaningful practice of a range of language skills relevant to an aviation career. The course is aligned with the Common European Framework of Reference and the topics on the course lead to proficiency in the AEROSTA Framework Service Language Test.

Course Duration: 20 comprehensive units, each covering a relevant topic for cabin crew.

Benefits for Airlines and Cabin Crew Professionals

Strong English communication skills benefit both airlines and individual cabin crew members:

For airlines:

• Complete English training solution without needing internal training departments
• Cost-effective alternative to hiring specialised training staff
• Enhanced brand reputation through improved crew communication
• Reduced passenger complaints and operational disruptions

For cabin crew:

• Career advancement opportunities with premium airlines
• Increased confidence in passenger interactions
• Professional development and skill enhancement
• Better job performance and passenger service ratings

Training Outcomes

English for In-flight Service and Safety provides cabin crew with the English language skills needed to excel in their aviation careers. Participants will know how to handle routine and non-routine situations during flight, leading to better job performance and career advancement opportunities. Graduates demonstrate greater cultural awareness, enhanced customer service skills, and the ability to manage difficult situations in English professionally.

Graduates report improved job performance ratings and increased career advancement opportunities with major airlines.

Course Content

English training for cabin crew:

• Practise talking about the roles and responsibilities for airline staff, eg pilots, flight attendants, ground staff, check-in clerks
• Learn to describe different aircraft, airports, tourist destinations and give directions
• Practise dealing with problems and difficulties that passengers may have during flight
• Expand your vocabulary to describe different kinds of food and drink, special dietary requirements
• Improve your ability to present and describe duty free sales items
• Develop essential customer service skills, diplomatic language and the ability to deal with unruly passengers
• Understand what the pilots want you to do during emergencies and report unexpected events that can happen during flight
• Practise vocabulary for describing health problems, medicine and first aid
• Improve your pronunciation for passenger announcements
• Give advice to passengers about destinations around the world

Language Assessment

At the end of the course, learners are assessed by the AEROSTA Framework Service Language Test, the international standard for determining English proficiency in aviation service roles. This internationally recognised certification demonstrates genuine aviation English proficiency to employers worldwide.

The AEROSTA Framework Service Language Test is an accurate test of language proficiency for airline and airport customer service staff. The AEROSTA Framework Service Language Test measures the specific reading, listening, and oral proficiency skills required to successfully perform frontline duties in English. The test is concerned with determining genuine language proficiency through appropriate responses, regardless of whether a response is factually or grammatically correct.

General and Academic English tests such as TOEFL, IELTS and TOEIC are inappropriate for testing language proficiency of airline/airport customer service staff as they do not test important skills within the context of aviation service, so the results are less meaningful as a measure of language proficiency. They do not measure the skills that are required for interaction with colleagues and air passengers.

Course Delivery

Course availability:

Please email for course schedules and enrolment options. Turnkey training programmes available for airlines without internal training departments - no recruitment or setup costs required, and individual enrolment welcome for cabin crew seeking career development.

Optional Supplementary Classes:

For staff that require additional English language practice, they should consider attending optional weekend Supplementary Classes. We typically offer workshops for non-technical airline staff such as Customer Service Officers, Cabin Crew and Airport Security Officers on alternating Saturday and Sunday mornings 10-12pm. A two hour Supplementary Class costs $300HKD per person if more than 8 people attend, or $500HKD if less than 8 people attend.

Teaching Staff

All teaching staff are certified by the Aviation English Organisation. All teachers have aviation and language teaching experience, ensuring training relevance and practical application in operational environments.

What to Do Next

Take the next step in your aviation career with professional English training that delivers real results.

Arrange a free telephone consultation to discuss your English training needs:

For Airlines: Arrange a consultation to discuss complete training solutions and implementation options.

For Cabin Crew: Contact us to discuss individual enrolment and career development opportunities.

Call us today on +852 91059753, and subscribe using the Course Enquiry form

Email or call to discuss your English training needs and how this programme can enhance your professional success.