Professional language training for aviation careers

Call us for a free consultation: +852 8179 9295

Student Feedback and Testimonials

Tysir
Government Flying Service
2015-12-13, 14:56
"Ray and I got level 4. We start training with the GFS next week. Thanks for your help Michael!"
Ronald Lee
DragonAir
2015-12-13, 14:06
"Thanks Michael, I got the KA CPP offer so I withdrew the CX application. I start in mid November." Ronald Lee
Carman
2015-12-13, 14:20
"Passed the ICAO, compass test and have the stage 2 interview later. I could hear all the ATC conversations. Really thanks for your teaching :)"

Test for safety - train for proficiency

AEA will help you develop genuine language proficiency in English.

English for Airport Customer Service Officers

Proficiency in English is an essential skill for airport customer service officers.

Aviation English Asia Ltd offer career focused English language courses that will help your staff communicate clearly and concisely. Whether you want to improve your English to write reports or you simply want to improve your ability to communicate with others, our team of professional Native English Teachers and Subject Matter Experts can deliver the language training you most need.

Benefits for Airport Customer Service Officers:

  • Improve your ability to communicate clearly and effectively with passengers, colleagues and crew members.
  • Become more confident in dealing with unusual and unexpected events.
  • Improve your comprehension of a wide range of accents.
  • Improve your cultural awareness and ability to interpret gestures, mannerisms and body language.
  • Improve your ability to write accurate and concise reports
  • Course complements airport internal training.

Topics include:

  1. Air travellers
  2. World destinations
  3. Problems at the airport
  4. Politeness, formality and register
  5. Company image
  6. Being tactful
  7. Unruly / suspicious passengers
  8. Dangerous Goods
  9. Giving directions
  10. Handling complaints
  11. Air rage
  12. Flight information

CLASS SIZE We recommend 8-16 per class where it is feasible.

COURSE TIMES This course is available as an intensive course, or as an ongoing course. Various time slots are currently available for a closed class for Airport Customer Service Officers. eg Monday-Sunday 1400-1600 / 1500-1700 etc. Learners are likely to perform better before their shift starts.

COURSE FEE

This course is soon to be MATF reimburseable for learners who are both (1) Hong Kong residents (2) employed by an airline or aviation company.

OPTIONAL EXTRA PRACTICE

For staff that require additional English language practice, they should consider attending optional weekend workshops. We typically offer workshops for non-technical airline staff such as Customer Service Officers, Cabin Crew and Airport Security Officers on alternating Saturday and Sunday mornings 10-12pm. A two hour workshop costs $300HKD per person if more than 8 people attend, or $500HKD if less than 8 people attend.

TEACHING STAFF All teaching staff are certified by the Aviation English Organisation. All teachers have aviation and language teaching experience.

Essential English for Airport Service Providers and Agents

Proficiency in English is an essential skill for airport customer service officers.

Aviation English Asia Ltd offer career focused English language courses that will help your staff communicate clearly and concisely. Whether you want to improve your English to write reports or you simply want to improve your ability to communicate with others, our team of professional Native English Teachers and Subject Matter Experts can deliver the language training you most need.

Benefits for Airport Customer Service Officers:

  • Improve your ability to communicate clearly and effectively with passengers, colleagues and crew members.
  • Become more confident in dealing with unusual and unexpected events.
  • Improve your comprehension of a wide range of accents.
  • Improve your cultural awareness and ability to interpret gestures, mannerisms and body language.
  • Improve your ability to write accurate and concise reports
  • Course complements airport internal training.

Topics include:

  1. Air travellers
  2. World destinations
  3. Problems at the airport
  4. Politeness, formality and register
  5. Company image
  6. Being tactful
  7. Unruly / suspicious passengers
  8. Dangerous Goods
  9. Giving directions
  10. Handling complaints
  11. Air rage
  12. Flight information

CLASS SIZE We recommend 8-16 per class where it is feasible.

COURSE TIMES This course is available as an intensive course, or as an ongoing course. Various time slots are currently available for a closed class for Airport Customer Service Officers. eg Monday-Sunday 1400-1600 / 1500-1700 etc. Learners are likely to perform better before their shift starts.

COURSE FEE

This course is soon to be MATF reimburseable for learners who are both (1) Hong Kong residents (2) employed by an airline or aviation company.

OPTIONAL EXTRA PRACTICE

For staff that require additional English language practice, they should consider attending optional weekend workshops. We typically offer workshops for non-technical airline staff such as Customer Service Officers, Cabin Crew and Airport Security Officers on alternating Saturday and Sunday mornings 10-12pm. A two hour workshop costs $300HKD per person if more than 8 people attend, or $500HKD if less than 8 people attend.

TEACHING STAFF All teaching staff are certified by the Aviation English Organisation. All teachers have aviation and language teaching experience.

Aviation Business English

Get on the fast-track to global success

Aviation Business English

The world is getting smaller. Effective communication with overseas clients and partners is vital for today’s global companies.  It is now more important than ever for corporate professionals to speak the international language of business and commerce – English.

Aviation English Asia offers Business English courses to help you achieve proficiency in the airline industry and social situations such as talking to clients and partners, working in teams, solving business problems, and much more.

Benefits of the Aviation Business English course:

Aviation Business English will enable you to

  • Understand business conversations
  • Relate to people in a workplace environment
  • Develop general and technical business vocabulary
  • Recognise and use an appropriate degree of formality
  • Build the confidence and skills required for effective international communication
  • Improve your overall communication skills

Designed for business people with an intermediate to advanced level of English.

Course features:

  • Blended learning - classroom, course book and online for maximum effectiveness.
  • Interactive lessons based on everyday business situations.
  • Exercises on all English skills (reading, writing, speaking, and listening)
  • Promotes multi-cultural awareness for increased sensitivity and understanding
  • Lessons for students at intermediate to advanced levels
  • Preparation for Business English tests like the Cambridge BEC Vantage-level exam
  • Different accents and varieties of English
  • Continuous assessment so progress can be tracked and weaknesses improved

 

Custom designed to suit your needs

Aviation Business English students can choose elective modules such as:

  • English for Cargo 
  • English for Catering
  • English for Crew Control
  • English for Airport Management
  • English for Finance
  • English for Marketing
  • English for Human Resources
  • English for Information Technology

 

Focus on the English skills you most need

Altitude Business English is a thorough introduction to Business English communication skills.  It is suitable for people who are planning a career in a business or who work in an industry where English is used on an everyday basis.

Topics covered on the course include:

  • Brands and marketing
  • Building relationships and networking
  • Business ethics and corporate responsibility
  • Customer service
  • e-Commerce
  • Effective e-mail writing
  • Finance and banking
  • Job satisfaction
  • Management styles
  • Negotiation skills
  • Presentation skills and answering difficult questions
  • Resolving conflict
  • Telephone strategies

 

Course tailored to suit your needs

 

Suitable for the following levels:

  • Pre-intermediate,
  • Intermediate,
  • Upper- Intermediate,
  • Advanced

 

Aviation Business English is supplemented by authentic textbooks from Cambridge University Press.

Learning materials are selected to help you rapidly improve your Business English vocabulary and give you grammar practice in business contexts.

The course text books also help leaners prepare for the internationally recognised Cambridge ESOL Business English exam, using real exam papers from Cambridge ESOL. The course textbook can be either the BEC edition or the BULATS edition depending on which exam is selected.

Business Benchmark Business Benchmark Advanced Business vocabulary in use Write better emails


The BULATS editions are also accompanied by a CD-ROM containing a complete BULATS test supplied by Cambridge ESOL, so learners can also practise for the BULATS Computer Test.

Key Features

  • An 'Exams Practice' section for BEC or BULATS with authentic exam papers from Cambridge ESOL.
  • An 'Exam Skills' section for BEC or BULATS, so students know exactly what to do to get the best score in each exam task type.
  • Personal Study Book contains extra activities and a Word list of core business vocabulary from the Student's Book.
 

To find out your starting level please arrange a consultation by telephoning +852 8179 9295 or complete the Course Enquiry form.

English for Airport Security Officers

Proficiency in English is an essential skill for airport security officers. Aviation English Asia Ltd offer career focused English language courses that will help your staff communicate clearly and concisely.

Whether you want to improve your English to write reports or you simply want to improve your ability to communicate with others, our team of professional Native English Teachers and Subject Matter Experts can deliver the language training you most need.

Benefits for Airport Security Officers:

  • Improve your ability to communicate clearly and effectively with passengers, colleagues and flight crew.
  • Become more confident in dealing with unusual and unexpected events.
  • Improve your comprehension of a wide range of accents.
  • Improve your cultural awareness and ability to interpret gestures, mannerisms and body language.
  • Improve your ability to write accurate and concise reports
  • Course complements airport internal training.

Topics include:

  • Air travellers - World destinations
  • Problems at the airport
  • Politeness, formality and register
  • Company image
  • Being tactful
  • Unruly / suspicious passengers
  • Dangerous Goods
  • Giving directions
  • Handling complaints
  • Air rage
  • Flight information

CLASS SIZE

We recommend 8-16 per class where it is feasible.

COURSE TIMES

This course is available as an intensive course, or as an ongoing course.  

Various time slots are currently available for a closed class for Airport Security Officers. eg Monday-Sunday 1400-1600 / 1500-1700 etc. Learners are likely to perform better before their shift starts.

COURSE FEE

This course is MATF reimburseable for learners who are both (1) Hong Kong residents (2) employed by an airline or aviation company.

OPTIONAL EXTRA PRACTICE

For staff that require additional English language practice, they should consider attending optional weekend workshops. We typically offer workshops for non-technical airline staff such as Customer Service Officers, Cabin Crew and Airport Security Officers on alternating Saturday and Sunday mornings 10-12pm. A two hour workshop costs $300HKD per person if more than 8 people attend, or $500HKD if less than 8 people attend.

TEACHING STAFF

All teaching staff are certified by the Aviation English Organisation. All teachers have aviation and language teaching experience. 

Subcategories

Pre-approved by the Maritime and Aviation Training Fund

If you are an airline or airport employee you may be eligible to reimburse course fees up to $18,000 HKD under the HKSAR Government's Maritime and Aviation Training Fund.  Email info@aviationenglish.com for details.

 Aviation English

 

 

Call us for a free consultation

+852 8179 9295

 

  

Professional Training and Examination Refund Scheme under the Maritime and Aviation Training Fund 

Workplace English Campaign

Hong Kong

Aviation English Asia has been offering part time and full time courses in Hong Kong since 2009.

All courses are available in Hong Kong. Check the schedule above for details.

Vietnam

Aviation English Asia has been offering part time courses in Vietnam since 2014.

All courses are available in Vietnam - typically every 8 weeks, or by special arrangement.

Taiwan

ICAO Aviation English, English for Aircraft Maintenance Engineers, Technicians and Mechanics, and English for Flight Attendants are available in Taipei, Tainan and Kaosiung.

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