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LISTENING & RADIO TELEPHONY EXERCISES

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Prepare for your ICAO test, learn aviation theory, hear student experiences and get hints and tips to improve your English.

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callsign Air Ground Communications - Active Listening

An aircraft call sign is a group of alphanumeric characters used to identify an aircraft in air-ground communications.

Three

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Pilot controller communication

"When controllers and pilots better

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Automatic terminal information service, or ATIS, is a continuous broadcast of recorded aeronautical information in busier terminal areas, i.e. airports and their immediate

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This incident involves China Eastern unknowingly transmitting blind, (possibly by accidentally keying the mic) and being unable to receive transmissions from TWR.  

Notice how China

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The use of similar call signs by aircraft operating in the same area and especially on the same RTF frequency often causes potential and actual flight safety incidents. This hazard is usually

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Advice about improving your English and passing an ICAO English test from Aviation English Asia.
Article written/adapted by

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Aviation English Asia Ltd encourages explicit training to develop listening skills and habits. One skill that is practiced in classes is active listening. Active listening allows a method of mitigating safety risks in air-ground and ground-ground communication. It requires that the listener fully concentrate, understand, respond and then remember what is being said. Some active listening training tips are provided below.

Active Listening

Active Listening Tips

  • When you listen - then LISTEN. Do not listen in parallel with performing concurrent tasks.
  • Do not accept phone calls in the middle of a task that you can not interrupt.
  • Always use standard phraseology when passing a clearance. In this way, you reduce the chance of the clearance being misunderstood.
  • If in doubt, there is no doubt - CHECK.
  • Listen carefully to read-back and correct any error. When error is detected, insist on a further read-back. Although a routine activity, this activity should not be shared with other tasks, particularly interruptions such as other R/T or phone calls.
  • If, even after a correct read-back, you suspect that a flight has not properly understood a clearance, extra vigilance may prevent a misunderstanding developing into a dangerous situation. Concentrate on this aircraft before doing other tasks.
  • Do not accept an incomplete read-back. Do query unclear or incomplete transmissions, especially if you suspect they may have been blocked. This will also indicate to the pilot or other party that they have not been clear and may have an error in their perception.
  • Use reflective habits for processing information. One good habit it to ‘Write what you say As You Speak and Read what you hear As You Listen’ - WAYSRAYL. Consult the strips when receiving and annotate the strips during transmission.
  • Record the clearance given.
  • Use headsets.
  • Use intercom/telephone for coordination.
  • Listen before you speak - pause before transmission.
  • Know your expectations - try to tell yourself, when you communicate, what you expect. This will both increase your performance and reduce the chance of expectation bias.

Where to practice the above active listening skills

Aviation English Asia Ltd offer classes throughout the week suitable for pilots and ATCOs.  For more information visit http://aviationenglish.com/english-for-pilots-and-atcos/aviation-english-for-pilots-and-atcos to see the range of courses available.

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Radiotelephony 101 course materials

9780117929067 Air Ground Communications - Active Listening

PANS-ATM Air Ground Communications - Active Listening

airspeak Air Ground Communications - Active Listening

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