Call us for a free telephone consultation: +852 8179 9295

Email us for further enquires: info@aviationenglish.com

Selected courses are pre-approved as MATF (Maritime and Aviation Training Fund) reimbursable up to $18,000HKD.


All units feature radiotelephony / listening practice in an aviation context.


Classes are offered 7 days per week in Hong Kong.


All of our teachers are suitably qualified and have relevant aviation experience, e.g. pilots, aircraft engineers and ATCs


As a training provider AEA is not directly involved in ICAO testing, so there is no chance of your results being held invalid because of conflict of interest.

Proficiency in English is an essential skill for airport customer service officers.

Aviation English Asia Ltd offer career focused English language courses that will help your staff communicate clearly and concisely. Whether you want to improve your English to write reports or you simply want to improve your ability to communicate with others, our team of professional Native English Teachers and Subject Matter Experts can deliver the language training you most need.

Benefits for Airport Customer Service Officers:

  • Improve your ability to communicate clearly and effectively with passengers, colleagues and crew members.
  • Become more confident in dealing with unusual and unexpected events.
  • Improve your comprehension of a wide range of accents.
  • Improve your cultural awareness and ability to interpret gestures, mannerisms and body language.
  • Improve your ability to write accurate and concise reports
  • Course complements airport internal training.

Topics include:

  1. Air travellers
  2. World destinations
  3. Problems at the airport
  4. Politeness, formality and register
  5. Company image
  6. Being tactful
  7. Unruly / suspicious passengers
  8. Dangerous Goods
  9. Giving directions
  10. Handling complaints
  11. Air rage
  12. Flight information

CLASS SIZE We recommend 8-16 per class where it is feasible.

COURSE TIMES This course is available as an intensive course, or as an ongoing course. Various time slots are currently available for a closed class for Airport Customer Service Officers. eg Monday-Sunday 1400-1600 / 1500-1700 etc. Learners are likely to perform better before their shift starts.


This course is soon to be MATF reimburseable for learners who are both (1) Hong Kong residents (2) employed by an airline or aviation company.


For staff that require additional English language practice, they should consider attending optional weekend workshops. We typically offer workshops for non-technical airline staff such as Customer Service Officers, Cabin Crew and Airport Security Officers on alternating Saturday and Sunday mornings 10-12pm. A two hour workshop costs $300HKD per person if more than 8 people attend, or $500HKD if less than 8 people attend.

TEACHING STAFF All teaching staff are certified by the Aviation English Organisation. All teachers have aviation and language teaching experience.

 Aviation English



Call us for a free consultation

+852 8179 9295



HKIAAlogo_horizontal_website700w3_532f4c3d-e83a-42ee-b47c-358056b13ebb English for Airport Customer Service Officers - AviationEnglish.com

matf English for Airport Customer Service Officers - AviationEnglish.com

Professional Training and Examination Refund Scheme under the Maritime and Aviation Training Fund 

Workplace English Campaign

Hong Kong

Aviation English Asia has been offering part time and full time courses in Hong Kong since 2009.

All courses are available in Hong Kong. Check the schedule above for details.


ICAO Aviation English, English for Aircraft Maintenance Engineers, Technicians and Mechanics, and English for Flight Attendants are available in Taipei, Tainan and Kaosiung.


Aviation English Asia has been offering part time courses in Vietnam since 2014.

All courses are available in Vietnam - typically every 8 weeks, or by special arrangement.

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