Professional language training for aviation careers
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Airline and Airport English

Proficiency in English is an essential skill for airport service providers. This course will help you develop language to communicate clearly and concisely in English with air travellers, colleagues and crew members.  The course is built on the AEROSTA Framework and applies the language training techniques of our courses for pilots and ATCOs to courses for airport service providers.

CLASS SIZE: 8-30 learners

COURSE TIME: Monday evening 1900-2100

COURSE LOCATION: Classes are held at Hong Kong International Aviation Academy.

COURSE FEE: $5000 HKD for 3 modules.  This course is MATF reimburseable for learners who are both (1) Hong Kong residents (2) employed by an airline or aviation company.

MATF Approved

 

Benefits for Essential English for Airport Service Providers & Agents

  • Improve your ability to communicate clearly and effectively with passengers, colleagues and crew members.
  • Become more confident in dealing with unusual and unexpected events.
  • Improve your comprehension of a wide range of accents.
  • Improve your cultural awareness and ability to interpret gestures, mannerisms and body language.
  • Improve your ability to write accurate and concise reports
  • Course complements airport internal training.

Course structure

The Essential English course is 30 hours in total, comprised of 3 core modules focused on language development.  They are suitable for both pre-professionals and for those who are working at an airport.  In these core modules learners will develop their vocabulary, pronunciation, grammatical accuracy, listening comprehension and report writing skills.

  1. English for Passenger Service
  2. English for Safety and Security
  3. English for Personal & Professional Development

Extension modules are available  

      4. Report Writing

      5. Advanced Report Writing / Statement Writing for Airport Security Officers

      6. English for Aerdrome Safety & Auditing

      7. Elementary English (CEFR A1-A2)

      8. Foundation English (CEFR A2-B1)

      9. Pronunciation and Listening Comprehension Skills

      10. English for Airport Management


Features of Essential English for Airport Service Providers & Agents

The course is built on the AEROSTA Framework which ensures that in each unit learners have meaningful practice of a range of language skills relevant to an aviation career.  The course is aligned with the Common European Framework of Reference and the topics on the course lead to proficiency in the AEROSTA Framework Service Language Test.                      

Unit Vocabulary   Structure Communicative Functions
The course is divided into 30 units, each a relevant topic for airport service providers Each unit contains vocabulary (oral and written form) frequently used in that topic  Each unit contains a range of basic and complex structures, and activities to improve learners' grammatical accuracy of those structures in context. Each unit contains role play exercises to practice using those structures in a meaningful airport customer service context, to achieve a satisfactory outcome.  


Topics include:

  1. Air travellers
  2. World destinations
  3. Problems at the airport
  4. Politeness, formality and register
  5. Company image
  6. Being tactful
  7. Unruly / suspicious passengers
  8. Dangerous Goods
  9. Giving directions
  10. Handling complaints
  11. Air rage
  12. Flight information

and many more.  

IMG_4172 Airline and Airport English | Courses

Assessment

At the end of the course, learners are assessed by the AEROSTA Framework Service Language Test, the international standard for determining English proficiency in aviation service roles.

The AEROSTA Framework Service Language Test is an accurate test of language proficiency for airline and airport customer service staff.  The AEROSTA Framework Service Language Test measures the specific reading, listening, and oral proficiency skills required to successfully perform frontline duties in English. The test is concerned with determining genuine language proficiency through appropriate responses, regardless of whether a response is factually or grammatically correct.

General and Academic English tests such as TOEFL, IELTS and TOEIC are inappropriate for testing language proficiency of airline/airport customer service staff as they do not test important skills within the context of aviation service, so the results are less meaningful as a measure of language proficiency. They do not measure the skills that are required for interaction with colleagues and air passengers. 

OPTIONAL EXTRA PRACTICE

For staff that require additional English language practice, they should consider attending optional weekend Supplementary Classes. We typically offer workshops for non-technical airline staff such as Customer Service Officers, Cabin Crew and Airport Security Officers on alternating Saturday and Sunday mornings 10-12pm. A two hour Supplementary Class costs $300HKD per person if more than 8 people attend, or $500HKD if less than 8 people attend.

TEACHING STAFF All teaching staff are certified by the Aviation English Organisation. All teachers have aviation and language teaching experience.

Proficiency in English is an essential skill for airport customer service officers.

Aviation English Asia Ltd offer career focused English language courses that will help your staff communicate clearly and concisely. Whether you want to improve your English to write reports or you simply want to improve your ability to communicate with others, our team of professional Native English Teachers and Subject Matter Experts can deliver the language training you most need.

Benefits for Airport Customer Service Officers:

  • Improve your ability to communicate clearly and effectively with passengers, colleagues and crew members.
  • Become more confident in dealing with unusual and unexpected events.
  • Improve your comprehension of a wide range of accents.
  • Improve your cultural awareness and ability to interpret gestures, mannerisms and body language.
  • Improve your ability to write accurate and concise reports
  • Course complements airport internal training.

Topics include:

  1. Air travellers
  2. World destinations
  3. Problems at the airport
  4. Politeness, formality and register
  5. Company image
  6. Being tactful
  7. Unruly / suspicious passengers
  8. Dangerous Goods
  9. Giving directions
  10. Handling complaints
  11. Air rage
  12. Flight information

CLASS SIZE We recommend 8-16 per class where it is feasible.

COURSE TIMES This course is available as an intensive course, or as an ongoing course. Various time slots are currently available for a closed class for Airport Customer Service Officers. eg Monday-Sunday 1400-1600 / 1500-1700 etc. Learners are likely to perform better before their shift starts.

COURSE FEE

This course is soon to be MATF reimburseable for learners who are both (1) Hong Kong residents (2) employed by an airline or aviation company.

OPTIONAL EXTRA PRACTICE

For staff that require additional English language practice, they should consider attending optional weekend workshops. We typically offer workshops for non-technical airline staff such as Customer Service Officers, Cabin Crew and Airport Security Officers on alternating Saturday and Sunday mornings 10-12pm. A two hour workshop costs $300HKD per person if more than 8 people attend, or $500HKD if less than 8 people attend.

TEACHING STAFF All teaching staff are certified by the Aviation English Organisation. All teachers have aviation and language teaching experience.

Get on the fast-track to global success

Aviation Business English

The world is getting smaller. Effective communication with overseas clients and partners is vital for today’s global companies.  It is now more important than ever for corporate professionals to speak the international language of business and commerce – English.

Aviation English Asia offers Business English courses to help you achieve proficiency in the airline industry and social situations such as talking to clients and partners, working in teams, solving business problems, and much more.

Benefits of the Aviation Business English course:

Aviation Business English will enable you to

  • Understand business conversations
  • Relate to people in a workplace environment
  • Develop general and technical business vocabulary
  • Recognise and use an appropriate degree of formality
  • Build the confidence and skills required for effective international communication
  • Improve your overall communication skills

Designed for business people with an intermediate to advanced level of English.

Course features:

  • Blended learning - classroom, course book and online for maximum effectiveness.
  • Interactive lessons based on everyday business situations.
  • Exercises on all English skills (reading, writing, speaking, and listening)
  • Promotes multi-cultural awareness for increased sensitivity and understanding
  • Lessons for students at intermediate to advanced levels
  • Preparation for Business English tests like the Cambridge BEC Vantage-level exam
  • Different accents and varieties of English
  • Continuous assessment so progress can be tracked and weaknesses improved

 

Custom designed to suit your needs

Aviation Business English students can choose elective modules such as:

  • English for Cargo 
  • English for Catering
  • English for Crew Control
  • English for Airport Management
  • English for Finance
  • English for Marketing
  • English for Human Resources
  • English for Information Technology

 

Focus on the English skills you most need

Altitude Business English is a thorough introduction to Business English communication skills.  It is suitable for people who are planning a career in a business or who work in an industry where English is used on an everyday basis.

Topics covered on the course include:

  • Brands and marketing
  • Building relationships and networking
  • Business ethics and corporate responsibility
  • Customer service
  • e-Commerce
  • Effective e-mail writing
  • Finance and banking
  • Job satisfaction
  • Management styles
  • Negotiation skills
  • Presentation skills and answering difficult questions
  • Resolving conflict
  • Telephone strategies

 

Course tailored to suit your needs

 

Suitable for the following levels:

  • Pre-intermediate,
  • Intermediate,
  • Upper- Intermediate,
  • Advanced

 

Aviation Business English is supplemented by authentic textbooks from Cambridge University Press.

Learning materials are selected to help you rapidly improve your Business English vocabulary and give you grammar practice in business contexts.

The course text books also help leaners prepare for the internationally recognised Cambridge ESOL Business English exam, using real exam papers from Cambridge ESOL. The course textbook can be either the BEC edition or the BULATS edition depending on which exam is selected.

Business Benchmark Business Benchmark Advanced Business vocabulary in use Write better emails


The BULATS editions are also accompanied by a CD-ROM containing a complete BULATS test supplied by Cambridge ESOL, so learners can also practise for the BULATS Computer Test.

Key Features

  • An 'Exams Practice' section for BEC or BULATS with authentic exam papers from Cambridge ESOL.
  • An 'Exam Skills' section for BEC or BULATS, so students know exactly what to do to get the best score in each exam task type.
  • Personal Study Book contains extra activities and a Word list of core business vocabulary from the Student's Book.
 

To find out your starting level please arrange a consultation by telephoning +852 8179 9295 or complete the Course Enquiry form.

Proficiency in English is an essential skill for airport security officers. Aviation English Asia Ltd offer career focused English language courses that will help your staff communicate clearly and concisely.

Whether you want to improve your English to write reports or you simply want to improve your ability to communicate with others, our team of professional Native English Teachers and Subject Matter Experts can deliver the language training you most need.

Benefits for Airport Security Officers:

  • Improve your ability to communicate clearly and effectively with passengers, colleagues and flight crew.
  • Become more confident in dealing with unusual and unexpected events.
  • Improve your comprehension of a wide range of accents.
  • Improve your cultural awareness and ability to interpret gestures, mannerisms and body language.
  • Improve your ability to write accurate and concise reports
  • Course complements airport internal training.

Topics include:

  • Air travellers - World destinations
  • Problems at the airport
  • Politeness, formality and register
  • Company image
  • Being tactful
  • Unruly / suspicious passengers
  • Dangerous Goods
  • Giving directions
  • Handling complaints
  • Air rage
  • Flight information

CLASS SIZE

We recommend 8-16 per class where it is feasible.

COURSE TIMES

This course is available as an intensive course, or as an ongoing course.  

Various time slots are currently available for a closed class for Airport Security Officers. eg Monday-Sunday 1400-1600 / 1500-1700 etc. Learners are likely to perform better before their shift starts.

COURSE FEE

This course is MATF reimburseable for learners who are both (1) Hong Kong residents (2) employed by an airline or aviation company.

OPTIONAL EXTRA PRACTICE

For staff that require additional English language practice, they should consider attending optional weekend workshops. We typically offer workshops for non-technical airline staff such as Customer Service Officers, Cabin Crew and Airport Security Officers on alternating Saturday and Sunday mornings 10-12pm. A two hour workshop costs $300HKD per person if more than 8 people attend, or $500HKD if less than 8 people attend.

TEACHING STAFF

All teaching staff are certified by the Aviation English Organisation. All teachers have aviation and language teaching experience. 

Subcategories

Hong Kong

Aviation English Asia has been offering part time and full time courses in Hong Kong since 2009.

All courses are available in Hong Kong. Check the schedule above for details.

Vietnam

Aviation English Asia has been offering part time courses in Vietnam since 2014.

All courses are available in Vietnam - typically every 8 weeks, or by special arrangement.

Taiwan

ICAO Aviation English, English for Aircraft Maintenance Engineers, Technicians and Mechanics, and English for Flight Attendants are available in Taipei, Tainan and Kaosiung.

Cambodia

Aviation English Asia has been offering part time and full time courses in Cambodia since July 2018

All courses are available in Phnom Penh and Siem Reap. Check the schedule for details.

 Aviation English

 

 

Call us for a free consultation

+852 8179 9295

 

  

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