Professional language training for aviation careers
Call us for a free telephone consultation: +852 8179 9295

Aviation English Asia Ltd
The region's first language centre dedicated to the aviation sector.
ICAO Aviation English for Commercial Pilots
Professional language courses for pilots
English for Aircraft Engineers
English for Aircraft Maintenance Engineers, Technicians and Mechanics
ICAO Aviation English for Cadet Entry Pilots
Aviation English course suitable for candidates applying for a Cadet Pilot Programme
English for Air Traffic Control Officers
Professional language courses for ATCOs.
English for Airport Service Providers
English for ground handling agents, turnaround co-ordinators, and load controllers.
English for Airport Customer Service Officers
English for customer service officers, operations officers, and front line staff.
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Professional Training and Examination Refund Scheme

Several courses are pre-approved as re-imburseable under the HKSAR government's MATF programme

matf Foundation English for Airport Service Providers and Agents

Candidates who are in full-time employment with an airline or airport in Hong Kong are eligible for re-imbursement up to $18,000 HKD.

Proficiency in English is an essential skill for airport customer service officers.

Essential English for Airport Service Providers & Agents

Aviation English Asia Ltd offer career focused English language courses that will help your staff communicate clearly and concisely. Whether you want to improve your English to write reports or you simply want to improve your ability to communicate with others, our team of professional Native English Teachers and Subject Matter Experts can deliver the language training you most need.

Benefits for Essential English for Airport Service Providers & Agents

  • Improve your ability to communicate clearly and effectively with passengers, colleagues and crew members.
  • Become more confident in dealing with unusual and unexpected events.
  • Improve your comprehension of a wide range of accents.
  • Improve your cultural awareness and ability to interpret gestures, mannerisms and body language.
  • Improve your ability to write accurate and concise reports
  • Course complements airport internal training.

Topics include:

  1. Air travellers
  2. World destinations
  3. Problems at the airport
  4. Politeness, formality and register
  5. Company image
  6. Being tactful
  7. Unruly / suspicious passengers
  8. Dangerous Goods
  9. Giving directions
  10. Handling complaints
  11. Air rage
  12. Flight information

CLASS SIZE We recommend 8-16 per class where it is feasible.

COURSE TIMES This course is available as an intensive course, or as an ongoing course. Various time slots are currently available for a closed class for Airport Customer Service Officers. eg Monday-Sunday 1400-1600 / 1500-1700 etc. Learners are likely to perform better before their shift starts.


This course is MATF reimburseable for learners who are both (1) Hong Kong residents (2) employed by an airline or aviation company.

MATF Approved



For staff that require additional English language practice, they should consider attending optional weekend Supplementary Classes. We typically offer workshops for non-technical airline staff such as Customer Service Officers, Cabin Crew and Airport Security Officers on alternating Saturday and Sunday mornings 10-12pm. A two hour Supplementary Class costs $300HKD per person if more than 8 people attend, or $500HKD if less than 8 people attend.

TEACHING STAFF All teaching staff are certified by the Aviation English Organisation. All teachers have aviation and language teaching experience.

Hong Kong

Aviation English Asia has been offering part time and full time courses in Hong Kong since 2009.

All courses are available in Hong Kong. Check the schedule above for details.


Aviation English Asia has been offering part time courses in Vietnam since 2014.

All courses are available in Vietnam - typically every 8 weeks, or by special arrangement.


ICAO Aviation English, English for Aircraft Maintenance Engineers, Technicians and Mechanics, and English for Flight Attendants are available in Taipei, Tainan and Kaosiung.


Aviation English Asia has been offering part time and full time courses in Cambodia since July 2018

All courses are available in Phnom Penh and Siem Reap. Check the schedule for details.


HKIAAlogo_horizontal_website700w3_532f4c3d-e83a-42ee-b47c-358056b13ebb Foundation English for Airport Service Providers and Agents


Member of the Aviation English Organisation


matf Foundation English for Airport Service Providers and Agents


Workplace English Campaign

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