Essential English

No Images

Professional Training and Examination Refund Scheme

Several courses are pre-approved as re-imburseable under the HKSAR government's MATF programme

matf English for Airport Service Providers & Agents - AviationEnglish.com

Candidates who are in full-time employment with an airline or airport in Hong Kong are eligible for re-imbursement up to $18,000 HKD.

Essential English for Airport Service Providers & Agents in Hong Kong

Essential English for Airport Service Providers & Agents

Proficiency in English is an essential skill for airport service providers. This course will help you communicate clearly and concisely in English with air travellers, colleagues and crew members.  The course is built on the AEROSTA Framework and applies the language training techniques of our courses for pilots and ATCOs to courses for airport service providers.

Benefits for Essential English for Airport Service Providers & Agents

  • Improve your ability to communicate clearly and effectively with passengers, colleagues and crew members.
  • Become more confident in dealing with unusual and unexpected events.
  • Improve your comprehension of a wide range of accents.
  • Improve your cultural awareness and ability to interpret gestures, mannerisms and body language.
  • Improve your ability to write accurate and concise reports
  • Course complements airport internal training.

The course is 30 hours in total, comprised of 3 modules.  

Topics include:

  1. Air travellers
  2. World destinations
  3. Problems at the airport
  4. Politeness, formality and register
  5. Company image
  6. Being tactful
  7. Unruly / suspicious passengers
  8. Dangerous Goods
  9. Giving directions
  10. Handling complaints
  11. Air rage
  12. Flight information

CLASS SIZE: 8-30 learners

COURSE TIME: Monday evening 1900-2100

COURSE LOCATION: Classes are held at Hong Kong International Aviation Academy.

COURSE FEE: $5000 HKD for 3 modules.  This course is MATF reimburseable for learners who are both (1) Hong Kong residents (2) employed by an airline or aviation company.

MATF Approved

 

OPTIONAL EXTRA PRACTICE

For staff that require additional English language practice, they should consider attending optional weekend Supplementary Classes. We typically offer workshops for non-technical airline staff such as Customer Service Officers, Cabin Crew and Airport Security Officers on alternating Saturday and Sunday mornings 10-12pm. A two hour Supplementary Class costs $300HKD per person if more than 8 people attend, or $500HKD if less than 8 people attend.

TEACHING STAFF All teaching staff are certified by the Aviation English Organisation. All teachers have aviation and language teaching experience.

Hong Kong

Aviation English Asia has been offering part time and full time courses in Hong Kong since 2009.

All courses are available in Hong Kong. Check the schedule above for details.

Vietnam

Aviation English Asia has been offering part time courses in Vietnam since 2014.

All courses are available in Vietnam - typically every 8 weeks, or by special arrangement.

Taiwan

ICAO Aviation English, English for Aircraft Maintenance Engineers, Technicians and Mechanics, and English for Flight Attendants are available in Taipei, Tainan and Kaosiung.

Cambodia

Aviation English Asia has been offering part time and full time courses in Cambodia since July 2018

All courses are available in Phnom Penh and Siem Reap. Check the schedule for details.

 Aviation English

 

 

Call us for a free consultation

+852 8179 9295

 

  

HKIAAlogo_horizontal_website700w3_532f4c3d-e83a-42ee-b47c-358056b13ebb English for Airport Service Providers & Agents - AviationEnglish.com

matf English for Airport Service Providers & Agents - AviationEnglish.com

Professional Training and Examination Refund Scheme under the Maritime and Aviation Training Fund 

Workplace English Campaign

Protected by COPYSCAPE